Bizarre issue with media Library file picker

Beaver Builder
21

Thanks Jamie, I tried both actually. Same as you, just activated Bookly and then went to a page to start working with BB. Nothing to note yet, but I suppose let’s keep this open and I’ll do a bit more testing on my end. If either of you guys get the error again, please send along steps to recreate and we’ll certainly look more into this.

Best,
Billy

22

Just a note, I thought perhaps it was a theme + BB + bookly conflict but

  1. The rows issue is cleared up when using TwentyFifteen - by that I mean the screenshots Gerard provided

  2. The media library is not blank when I use TwentyFifteen but it never loads the images. (With Headway, it is blank)

  3. I think both Gerard and I are using Digital Ocean + ServerPilot so that may be at issue here too.

EDIT:

With TwentyFifteen as the active theme, I still get this error message in the pop-up window when trying to edit row settings underneath Save/Cancel buttons. (Only with Bookly active)

Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
23

Hey Jamie and Gerard,

I also tried using the said plugin on my localhost as well on a test server and it works just fine. Not getting that message, row settings and columns are fine, and the media uploader is working fine as well. Go ahead and send over temp admin access to the site, Jamie, and we’ll take a look. You can use the private reply option below. This is just a test environment so I assume we can do anything with the site?

Ben

24

I’ll take a copy of the site off of Digital Ocean and run it locally to see if it’s the DO/Serverpilot mix like Jamie suggested.

25

[Content Hidden]

26

Interestingly - didn’t realize I had a script loading when I was using Headway - THAT was causing the issues with BB + Headway.

And now I can’t reproduce the issues/errors when using TwentyFifteen.

:confused:

27

Seems to be this code:

<script src="http://code.jquery.com/jquery-1.11.0.min.js"></script>
	<script src="http://code.jquery.com/jquery-migrate-1.2.1.min.js"></script>

<script type="text/javascript">
	$('body').prepend('<a href="#" class="back-to-top">Back to Top</a>');
</script>
28

I’M no expert in this yet, but I’m suspecting that loading JQuery there is a no no, probably conflicts with some other version.

29

Confirmed. I removed those 3 lines from my Live site and reactivated Bookly. Media Library loads perfectly :slight_smile:

30

Hey Gerard,

That’s good to know! I don’t think you need to load those scripts since WP loads them natively. It’s also good to know that using the wp_enqueue_script function is the best way to go about loading 3rd party scripts. Anyway, just glad it was that simple! Have fun with The Beaver! :slight_smile:

Ben