# Bug in plugin update, removes video

**URL:** <https://community.wpbeaverbuilder.com/t/bug-in-plugin-update-removes-video/19039>\
**Category:** Beaver Builder\
**Tags:** beaver-builder\
**Created:** [October 21, 2024, 1:45pm UTC](https://community.wpbeaverbuilder.com/t/bug-in-plugin-update-removes-video/19039 "2024-10-21T13:45:21Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![antondd](https://community.wpbeaverbuilder.com/letter_avatar_proxy/v4/letter/a/a8b319/32.png) [@antondd](https://community.wpbeaverbuilder.com/u/antondd)\
**Post date:** [October 21, 2024, 1:45pm UTC](https://community.wpbeaverbuilder.com/t/bug-in-plugin-update-removes-video/19039/1 "2024-10-21T13:45:21Z")

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Hi,

updating Page Builder from v2.8.3.6 to v2.8.4.1 let a video (from WP Media, integrated using the video block) on our webpage disapear. For now I reverted to the older version, but a fix would be appreciated. I had posted this already here: [video disappeared after update | WordPress.org](https://wordpress.org/support/topic/video-disappeared-after-update/) with some more details, but we run the Pro version (installed by a web designer, so I don’t have the login for support directly).

Please let me know if there is anything else I could help with fixing this.

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**Author:** ![Jamie](https://community.wpbeaverbuilder.com/user_avatar/community.wpbeaverbuilder.com/jamie/32/279_2.png) [@Jamie](https://community.wpbeaverbuilder.com/u/Jamie)\
**Post date:** [October 21, 2024, 7:27pm UTC](https://community.wpbeaverbuilder.com/t/bug-in-plugin-update-removes-video/19039/2 "2024-10-21T19:27:04Z")

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Hi @antondd,

Can you take a screenshot of your video module settings and attach in a reply here so we can investigate this further?

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<div class="post-metadata">

**Author:** ![antondd](https://community.wpbeaverbuilder.com/letter_avatar_proxy/v4/letter/a/a8b319/32.png) [@antondd](https://community.wpbeaverbuilder.com/u/antondd)\
**Post date:** [October 21, 2024, 7:33pm UTC](https://community.wpbeaverbuilder.com/t/bug-in-plugin-update-removes-video/19039/3 "2024-10-21T19:33:29Z")

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@Jamie Here they are. No custom css or javascript in the block, video in WP Media.

 ![Screenshot 2024-10-21 153021](https://community.wpbeaverbuilder.com/uploads/default/original/2X/5/55c0beed3cb38ae0b9c89953691d2f87ac87a615.png)

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<div class="post-metadata">

**Author:** ![antondd](https://community.wpbeaverbuilder.com/letter_avatar_proxy/v4/letter/a/a8b319/32.png) [@antondd](https://community.wpbeaverbuilder.com/u/antondd)\
**Post date:** [October 21, 2024, 7:34pm UTC](https://community.wpbeaverbuilder.com/t/bug-in-plugin-update-removes-video/19039/4 "2024-10-21T19:34:15Z")

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Seems I can upload only one image at the time…  
 ![Screenshot 2024-10-21 153032](https://community.wpbeaverbuilder.com/uploads/default/original/2X/c/c4b36b89f63cc92231cbe06e44752779993018a8.png)

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<div class="post-metadata">

**Author:** ![antondd](https://community.wpbeaverbuilder.com/letter_avatar_proxy/v4/letter/a/a8b319/32.png) [@antondd](https://community.wpbeaverbuilder.com/u/antondd)\
**Post date:** [October 21, 2024, 7:37pm UTC](https://community.wpbeaverbuilder.com/t/bug-in-plugin-update-removes-video/19039/6 "2024-10-21T19:37:13Z")

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that’s the last one…

 ![Screenshot 2024-10-21 153054](https://community.wpbeaverbuilder.com/uploads/default/original/2X/7/77f6d670dab7ad2092fc3fa5b5929b69ca88d461.png)

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<div class="post-metadata">

**Author:** ![Jamie](https://community.wpbeaverbuilder.com/user_avatar/community.wpbeaverbuilder.com/jamie/32/279_2.png) [@Jamie](https://community.wpbeaverbuilder.com/u/Jamie)\
**Post date:** [October 22, 2024, 1:51pm UTC](https://community.wpbeaverbuilder.com/t/bug-in-plugin-update-removes-video/19039/7 "2024-10-22T13:51:14Z")

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Hi Anton,

The issue is that you are using a m4v file extension and not mp4. I’ve reported this as a bug since this changed with version 2.8.4 but I’m not sure if we are going to adjust it to support file extensions other than mp4 at this time.

I’ve re-encoded your video to be mp4 so you can use that if you’d like.

You can download that here:

Another option is to use this filter in your child theme functions.php

```auto
add_filter( 'fl_builder_video_module_extension', function( $extension, $module ) {
	return isset( $module->data->filename ) ? pathinfo( $module->data->filename )['extension'] : $extension;
}, 10, 2 );

```

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<div class="post-metadata">

**Author:** ![antondd](https://community.wpbeaverbuilder.com/letter_avatar_proxy/v4/letter/a/a8b319/32.png) [@antondd](https://community.wpbeaverbuilder.com/u/antondd)\
**Post date:** [October 22, 2024, 2:07pm UTC](https://community.wpbeaverbuilder.com/t/bug-in-plugin-update-removes-video/19039/8 "2024-10-22T14:07:43Z")

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Thanks for looking into this, I wasn’t aware of the file type limitation, and it was set up by the web designer initially. Alright, I’ll switch to mp4 or embed a youtube video…