Can't update plugin from WordPress network admin

Beaver Builder
1

Happy Holiday!

I get this error when trying to update to version 1.4.2:

An error occurred while updating Beaver Builder Plugin (Agency Version): The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

License key is setup and active on the admin screen.

Thanks
Helms

2

Hi Helms,

Sometimes the WordPress unzip software gets confused. I actually had this happen to me with another plugin.

Please do the following:

Deactivate the Beaver Builder Plugin
Delete The Beaver Builder Plugin (don’t worry all your settings etc. are safe)
Upload and Activate the Beaver Builder Plugin again.
Re-enter your serial number if necessary.

That should do the trick. If it doesn’t, try downloading the plugin again and repeat the above.

Cheers,

Colin

3

Hi Colcar,

I did that before on the last update, because it didn’t work from the admin before either. I’m just wondering what the problem is so I don’t have to keep on doing this when there is an update.

Thanks for your help,
Helms

4

Hey Helms,

My experience with this type error would lead me to investigate the server. If the install fails before you delete the plugin, I suspect it might be a storage problem.

Is it possible that you’re running out of server storage space?

Colin

5

Hey Colin,

No, all my other plugin updates install fine. Just this one for some reason. I just updated a couple of plugin just now. Storage space isn’t a problem. I’ll update the plugin manually and hope I don’t run into this again on the next update.

Thanks again.