Footer

BB Theme
1

Hi - I’ve updated the footer widgets under Appearance/Widgets, but the changes only appear when I’m logged in.

I’ve searched the souce code, forum, cleared cache, etc. but no luck.

On this site: www.wisetransitions55plus.com there should be a URL and two addresses below the logo in the middle footer area. They’re there when I’m logged in, and the text in the left column was changed.

Help!

2

Hi Kathleen,

Is this not the correct content - http://cl.ly/3V253X0H1R1M ?

If not, would it be possible for you to provide temp admin access, please? So we can take a closer look.

Thanks,
Danny

3

[Content Hidden]

4

Hi Kathleen,

Is it possible for you to provide a screenshot of the content you’re referring to both on your site and in the Customizer, please?

As when I log into your site, the content in the Widgets is the same that is displayed on your site.

Thanks,
Danny

5

Here’s the footer in the customizer: http://wisetransitions55plus.com/wp-content/uploads/2016/04/Footer-in-Customizer.png you’ll note the addresses under the logo and the lettering on the left is different.

You’ll see that Footer Column 1 and 2 in the Widgets don’t look like this - Here’s the footer as I see it on the website: http://wisetransitions55plus.com/wp-content/uploads/2016/04/FooterOnWebsite.png

Thanks again

6

Hi Kathleen,

I’ve cleared your cache plugins cache and the widgets are now displaying correctly. I recommend you disable the cache plugin whilst working on your site. As you will likely encounter issue like this frequently if it remains active.

The reason why I wasn’t aware you had the cache plugin enabled was that you have no indication in your page source. Usually, I check there to see if a user has a cache plugin active.

Thanks,
Danny

7

Thanks Danny. I might just disable the cache plugin. It only seems to mess things up. Sorry to bother you for something that silly. Usually if it needs to be cleared, there’s a notice, but no indication this time.

Thanks again

8

Hey Kathleen,

We recommend disabling those caching plugins while working on the site. Usually, those plugins do not cache the pages when you’re logged in, and is the reason why you were seeing the changes. You can just turn them off while actively working on the site. Then turn it back on after. If you’re doing a simple change, you can just leave it on but clear the cache once you’re done. :slight_smile:

Ben

9

Hi Ben - Thanks. Guess that means you think they are helpful overall. So, I’ll leave it active but turn it off as you suggest. Thanks for the tip.

Kathleen

10

Hey Kathleen,

Yep, they sure are for optimization. But they can be a real pain as well if you noticed. :slight_smile: Anyhow, glad we could help.

Enjoy BB!

Ben