Theme Not Loading... causing white screen.

I’ve been trying to theme to load on this domain.

http://ubckedgewine.ca
http://ubckedgewine.ca/contact/ - another page

This is part of a WPMU install.

Here is another page on a second site that works fine: http://ubckedgewine.ca/community/

It’s only partially loading (as far as I can tell) and is causing a white screen. (no html code at all)

It says that there is “an error occurred trying to load the resource”.

The error marked it as 6-layout.css when you view source.

Any ideas?

Hey Jason,

Can you try disabling all plugins except BB and see if that fixes it? Chances are, there’s a 3rd party plugin conflict going on. If it does, reactivate each plugin until you find the culprit.

Ben

There are no other plugins installed. Just the BB plugin. Is there a minimum PHP requirement? The server I’m on is running 5.3.3

Hi Jason,

As this issue is a white screen of death, the usual cause is a PHP issue. With you saying you have no other plugins installed, is it possible for you to provide both FTP and temp admin access to your site, please. So we can take a closer look.

Thanks,
Danny

I think that I might have found the issue. It looks like it could be an issue with the ability to write files to the server. I noticed that all other instances of BB have created a folder within the uploads folder, but this server I’m not able to.

For some reason I’m not able to change permissions on the folders, even though it says for me (the user) has the correct permissions.

I’ve asked the hosting company to look into this and get back to me. I will let you know if that’s the issue.

Thanks.

Hi Jason,

Thanks for informing us and I hope your host can get the issue resolved. Also, keep us posted.

Thanks,
Danny

In the end it was a permissions issue. I’m dealing with a government level hosting and the permissions were not set to allow for the server to create folders.

so what ended up happening was BB couldn’t write the folders to allow for it to work.

Thanks for the help.

No worries at all, Jason! And thanks for taking the time to inform us. :slight_smile:

Have fun with BB!

Ben