When i click the Launch button, BB wont show up

Hey I could use some help!

I needed to add a shortcode to my website and I remember when I did that BB said I would need to re-instate it when I wanted to work with it again.

Now when trying to edit a page with BB the page launches but the BB tools don’t show up.

Can I please get some help with this.

Thanks,
Gary.

In the url try adding &safemode to it.

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No this did not help any more tips?