Background images have stopped showing

Beaver Builder
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Hi guys,

I’m having some problems with my BB theme & plugin -powered sites today which I think is down to a hosting issue.

That’s rare as I’m with WPEngine, and their support team are trying to get to the bottom of it now.

I’d be really grateful if you could take a look at this video of the issue and let me know if you have any ideas as to what’s gone wrong?

Basically the background images on a number of rows are visible in the front end editor, but when you publish the changes they disappear.

Here’s a video I made for WPEngine as they weren’t sure what was missing, if you turn your sound up you’ll hear me explaining the problem to them:

http://screencast.com/t/PjPsp89QqJc

Any ideas?

Thanks,
Lee

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WPEngine now think it’s a domain mapping issue, will update when I get more from them!

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Hey Lee,

Yes, domain mapping was what I meant when I said ‘special setup’. I never really had any experiences with those and I think I heard you mention it on the video(sorry, it wasn’t really clear). Anyway, I just checked the site again and the background is now being loaded from http://inbound.works/wp-content/uploads/sites/3/2015/05/London-Background.jpg so I assume the issue is fixed?

Ben

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Hi Ben,

Really appreciate your support with this. Your spot made them investigate the domain mapping setup which was wrong, and preventing a number of things from working including BB.

There was no problem with BB itself at all, and yes it’s fixed now. I’ve learned that subfolders are a lot easier in some ways than subdirectories for a WP Multisite install, but I think I’d rather have the 12 hours back and stay ignorant!

Thanks again, still loving BB :slight_smile:

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Hey Lee,

No worries and that’s really great to hear! Unfortunately, I’ve little to no experience regarding Multisite installs so I can’t have a say regarding that matter. I’ve been planning on checking it out but the number of hours in a day and days in a week just isn’t enough! Anyway, have fun with The Beaver! :slight_smile:

Ben

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I know that feeling!

Another cheeky question for you…I’m trying to cover my macbook air with stickers from the WordPress and digital marketing services I use.

Is there any chance of getting my begging little hands on a Beaver Builder sticker like the ones on the homepage of your site?

So far I only have ProductHunt, Nusii and Google Partners and I’d love a little Beaver!

Thanks,
Lee

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Hey Lee,

I’ll get the guys in on this thread for that matter :slight_smile:

Ben

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