The first time that I drag a content element from the right sidebar onto the page, everything is fine, but the second time it doesn’t work (acts like a plugin or Javascript conflict)
Here’s what the sidebar looks like after attempting to add a second element:
http://d.pr/i/14mo8
What could be causing this?
Hey Michael,
Thanks for getting in touch! This could be caused by a 3rd party plugin. Let’s have you go through the plugin deactivation route, i.e., disable all plugins and test the Beaver Builder while reactivating each to determine if the issue is related to a 3rd party plugin. If you’re still having the same problem after deactivating all plugins, and you’re not using the BB theme, try using a standard twentyX theme and check if you are still having the same problem.
Let us know how it goes!
Ben
I have all other plugins disabled, but I am still experiencing this issue. I’m not using a theme on the page; I selected a blank template when I created the page. http://d.pr/i/1gfdt Is this what you’re talking about?
Hey Michael,
I’ll jump in here. Can you please send us temp admin access to your site so we can take a look? Just to confirm, can I disable plugins, test a few different things? I.e. is this a live site?
Best,
Billy
Hey Michael,
There is definitely a Javascript error going on here. I noticed there is still one plugin enabled called ‘Calls to Action’. Can you please disable that and then test BB to see if you still get issues?
Best,
Billy
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I double-checked and disabled all plugins except for Beaver Builder, but this issue is still occurring.
Hi Michael. It looks like there are several Javascript errors on the page. I would guess these are stemming from your theme (Visia). Can you try enabling one of the default themes (like Twenty Fourteen) and see if that fixes the problem. We need to pin down where the error is coming from. Thanks!
OK, we switched the theme but the issue is still happening – and that’s with all plugins off except BB.
Hey Michael,
I tried updating the WP of your site but for some reason it was asking for your FTP credentials. This is usually an indicative that there is something wrong with your hosting or maybe a setting that needs to be changed. I would suggest contacting them first as this might be causing the issue(inside the Page Builder, it’s reporting a missing layout.css/js files). If they need more information, you can refer to this thread on WP.org.
Let us know how it goes!
Ben
You should absolutely not have tried updating our Wordpress install without consulting us. We had FTP turned off for a reason, it’s highly insecure.
If you want to try updating, fine – You’ll want to make sure to select the SFTP option.
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Hey Michael,
We’re still a bit unsure as to what is going on here so we are going to have our lead dev take a look. We are all out of the office here for the Independence Day holiday, but will be back next week. In the meantime, we’ll assign this to him and if you could leave all access active that would be great so he can jump right in when available. Thanks for your patience!
Best,
Billy
Hi Michael,
It looks like something on your server is preventing Beaver Builder’s CSS/JS for the page layout to be written to disk. I came to this conclusion because the console is showing them as 404 not found…
GET http://sellry.com/wp-content/uploads/bb-plugin/cache/420-layout-draft.css?ver=c00b7ab130d019c0f0b0460146b2997f 404 (Not Found) ?fl_builder:1647 GET http://sellry.com/wp-content/uploads/bb-plugin/cache/420-layout-draft.js?ver=c00b7ab130d019c0f0b0460146b2997f 404 (Not Found)
Beaver Builder needs those files to function correctly, without them, a JavaScript error will occur.
If you send FTP info, I can try to see why your server might not be allowing Beaver Builder to write files. Do you know if there is any specific configuration that might be causing this?
Thanks,
Justin
Hi Michael,
I realized Ben already had SFTP info so I logged in and did some testing.
It looks like there is a file permission issue with your Nginx setup. I’m able to create and modify files in the public_html directory but cannot do so in the wp-content directory. Additionally, it looks like Beaver Builder can’t create files in wp-content/uploads where it stores JS/CSS cache using standard PHP functions. I wouldn’t be surprised if this affected other plugins that need to write to that directory as well. I’m not well versed in Nginx, do you know if there is something you can tweak to prevent this from happening?
Justin
I fixed the permissions, really sorry about all the issues here! Try again.
Thanks, Michael. I’m testing it out now.
Hi Michael,
I just tested again and it appears that Beaver Builder still can’t write to wp-content/uploads. There should be a folder in there called bb-plugin that is created by Beaver Builder to store the cached CSS/JS files.
Can you check the permissions issue again? Once Beaver Builder is able to create that folder and write the CSS/JS files, the editing issue should be resolved.
Thanks,
Justin
Justin, I’ve changes all directories under uploads so that anyone can write to them. Please try now. I’m REALLY sorry about all this!
No problem, Michael! I’ll check it out again.
Justin