Can't edit in page builder mode

Beaver Builder
1

Hi, and thanks for a great builder tool!

I am a beginner in making web pages and have just started learning WordPress. My first assignment is a page for an old colleagues new business. To make it easy for her to manage future updates I decided to use BeaverBuilder. Up till now everything have worked out fine and i really enjoy working with your tool.

However, now I have some major issues with editing in page builder mode. When I try to enter a text or an image the edit box won’t open, it just keeps loading forever.

I have tried deactivate all other plugins and I have search your forums and half the internet for a solution. Could you please provide me with some advise how to proceed. I hope I don’t have to rebuild the whole page?!

Thank you in advance!

Kindest regards,
Marie

2

Hey Marie,

Welcome to the BB forums! And thanks for the kind words! :slight_smile:

Does the problem happen no matter the text/photo you enter? Does it happen only on a specific page or on all pages? Can you try creating a new page and see if the problem happens there as well?

Ben

3

Hi Ben,

Thanks for your quick reply! I mean the words! Really find BB great to work with.:slight_smile:

Yes, the problem happen no matter if I try to edit photos or next, also it doesn’t matter which page I try to work with. There is no problem to add new columns (both on existing pages and new) though I need to update the page to get them visible. When I try to add either a photo or a text module the page get stuck in loading mode and the only way to get out of this is to update the page or shut the browser window.

I have also deleted my browser history and cleared the cache in the BB settings in WP.

Kindest regards,
Marie

4

Hi Marie,

Can you provide temp admin access to your site, please? So we can take a closer look.

Thanks,
Danny

5

[Content Hidden]

6

Looks like you forgot the URL of the site. :slight_smile:

Ben

7

[Content Hidden]

8

Hi Marie,

When I view your site, I notice you have an odd error related to WP Super Cache on your page source.

<!-- WP Super Cache is installed but broken. The path to wp-cache-phase1.php in wp-content/advanced-cache.php must be fixed! -->

How did you remove WP Super Cache? As your issue is likely related to this.

9

Hi Danny,

I don’t know, I wasn’t even aware I had removed it…though I was a bit confused about the lonely ‘advanced-cache.php’ file under ‘drop in’ in the installed plugins section.

Anyways, after doing some reading trying to learn more and finding out the plugin was also missing in the wp-content/plugins/-folder on the ftp, I decided to reinstall the plugin.

And then, of course, I try to edit one of my pages. :slight_smile:
…and what a relief! I works! Problem solved! :slight_smile:

Thank you so much guys for your quick and professional way of helping me fix this problem. Makes me feel even more sure and secure I made the right decision choosing BB!

Kindest regards,
Marie