Content Slider not wokring in Chrome or Firefox

Beaver Builder
1

Hi,

For some reasons the content slider on my homepage https://www.getcycling.org.uk/ isn’t working any more. It works in Safari but not Chrome or Firefox. It simply loads up the first image then goes blank and shows the spinning loading wheel forever.

Any ideas why this may be happening?

Thanks
James

2

Hi, we are experiencing a similar issue here https://raven51.de/ - the “News” Slider just keeps spinning and spinning. we are using Beaver Builder Plugin (Pro Version) Version 2.3.2.9, recently Updated. Its likely, that it broke due to the update, but not 100% certain.
Btw, it doesnt load on the first try, but once hitting f5 solves it. Of course, for regular users, they wont hit f5 to check, they will just move on …

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3

We put a fix for this in BB 2.4. This is a major release so is currently download only in My Account and auto updates will be turned on probably next week.

What you can do is download 2.4 from your My Account page and upload that in the Plugins area of WordPress. Now with WordPress 5.5, you can update existing plugins with zips.

Once you upload it, it will ask you if you want to replace the current plugin files and you’ll say yes and then you’ll be updated.

1 Like
4

Hi, This was solved in Version v2.4.0.2 but broke again in Version 2.4.0.5 - do you know in which release you can take another look at this?

5

There were no changes to the content slider module in 2.4.0.2 or 2.4.0.5. If you are experiencing problems, please submit a support ticket.