I am using the beaver builder plugin and the beaver builder theme. The menu is not responding on both an iPhone or an android.
Hey Karen,
Could you please share your Website URL with us so we could have a better look at your issue?
Thanks!
KC
Hey Karen,
I’m able to replicate the issue on my end. Let’s have you go through the plugin deactivation route first, i.e., disable all plugins and test the Beaver Builder while reactivating each to determine if the issue is related to a 3rd party plugin. Let us know how it goes!
Thanks!
KC
I had a sign up form on the page for Robly (an email program). And that was making it not work. I took it off the home page but left it on the contact page. So now the menu doesn’t work there. Is there any way around this? Or do I need to contact Robly/
Hey Karen,
The problem here is that the Sign Up form is loading another instance of jQuery, and this causes problems. I’m not really sure if this is part of the code but if you can remove it, you should be good to go! 
<script src="//ajax.googleapis.com/ajax/libs/jquery/1.8.3/jquery.min.js"></script>
Ben
I don;t understand. Are you saying that I cannot use the sign up form?
Hey Karen,
It depends on how it is being implemented. Can you share the code you’re using for it? You can use the private reply option below.
Ben
[Content Hidden]
Hey Karen,
Okay, so you need to remove this part of that code.
<script src="//ajax.googleapis.com/ajax/libs/jquery/1.8.3/jquery.min.js"></script>
Ben
It still isn’t working.
that messed the entire page up and I have to delete the page and start over. Page builder isn’t working now on that page.
[Content Hidden]
It didn’t work. I past it in the HTML tool and all the html shows up on the page.
Thanks, sorry, I was actually just editing my reply.
So, posting the code in the forums here is actually causing it to break I think. The quotation marks are getting converted.
Good new, though, I was just able to get the form working on my end!
What you’ll want to do is get that code snippet from Robly again (so it’s untouched, don’t copy paste from the forums here).
Then, you will need to remove the line that Ben mentioned. Make sure you only remove this exact line.
<script src="//ajax.googleapis.com/ajax/libs/jquery/1.8.3/jquery.min.js"></script>
If you take out the wrong section of code, it’s going to break the form. It looks like you might have removed the wrong section of code, as it works for me when this line is gone.
If you can provide a temporary admin access to the site, I would be glad to go in and get it setup for you, too. Let me know.
Am I only removing
ajax.googleapis.com/ajax/libs/jquery/1.8.3/jquery.min.js"></script>
or am I removing this
<script src="//ajax.googleapis.com/ajax/libs/jquery/1.8.3/jquery.min.js"></script>
The second one. You’ll want to remove the whole script tag and the closing tag.
Hey Karen,
If you’re still experiencing this problem, you can share temp admin access to your site and we can take a look. You can post the details here using the private reply option below.
Ben