Hello guys,
I am working on a re-design of a site, and I had a new homepage layout that I was just working on. I had an issue earlier with the page disappearing, but then I was able to get it back even though I lost some of the updates. no big deal, I just started making sure to publish more often.
after I hit publish the last time, the page content has disappeared. Is there any way to retrieve this?
(will share login details in next post)
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Hey Bryan! Sorry this happened. We use WordPress’ native revision system, so you could try reverting back to an earlier revision.
We’d really like to figure out why/how this happened, though. Any additional information would be very helpful. If you could let us have access to the site, that would be great. Were you working with a particular module when this happened?
Thanks for sending the login, I will take a look…
the first time the 'disappearance" happened was when I was working on an html model. I mis-copied an iframe link, and I thought that might have been the issue.
the second time, I don’t remember which module it was I was working on, my apologies.
I do know the page is very long, so I may have too many modules and it caused it to crash.
Okay, first things first, can you please disable your other plugins and see if there is a plugin conflict? I opened up the page in the WordPress editor and there is definitely something squirrelly going on. The WordPress admin CSS isn’t loading. I would guess there is another plugin that is causing an error and that is affecting Beaver Builder.
I completed an update today of some plugins, I will start with those.
However, this is an issue because this site does use a number of different plugins. luckily, as you can tell, this is on a subdomain so I am able to do things here that aren’t on the client’s live site.
Is there any other way to troubleshoot without going through each and every one? just curious.
It’s very weird. Revision 1226 is there and 1228 is there, but 1227 is just blank. gone without a trace.
That is bizarre. I have not seen this behavior before, so it’s a bit hard to figure out what the problem might be. If it happens again, see if you can trace your steps and figure out a way to recreate the problem. I don’t know if we’ll be able to resolve it without being able to recreate it ourselves. Luckily, with the revision system, you shouldn’t need to worry about losing any work. Sorry I don’t have a better answer for you.
No worries. wanted to let you know just in case it was a potential bug.
I didn’t lose too many updates on the missing revision, so I am back at it.
If I happen to have it do it again, I will let you know. Hopefully I won’t re-create it though if you know what I mean.
Thanks to you guys again. I am so very pleased with your product and support.
-bryan
Thanks Bryan! I totally know what you mean, ha. Fingers are X’ed 