Page builder on existing theme

I am finding when I go to edit a Post, Page or Custom Post…that in all instances clicking on Page Builder results in the site loading, but the tool pane/menu for Beaver Builder is missing (blank).

I have no access to Add Content, Tools etc.

Are you able to check if this is compatibility issue with my custom theme?

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Hi Anita,

Thanks for getting in touch and sorry to hear about the issues. Let’s have you go through the below exercise to rule out a 3rd party plugin and report back if possible so we can get to the root of this for you.

  • Disable all plugins and test the Beaver Builder while reactivating each to determine if the issue is related to a 3rd party plugin.
  • Provide browser versions being used and error logs, if possible.
  • Provide links to specific pages where the issues reside for testing purposes.
  • Provide temporary WP login and FTP access to your site. (please use private reply)
Best, Billy

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Hey Anita,

Yes, it does look like there are a bunch of errors when trying to launch the page builder in your theme. We’ll take a deeper look at this today and get back to you. In the meantime, would you mind also providing FTP access so we can dig a bit deeper?


Hi Anita! It looks like the MooTools javascript library is throwing a javascript error and that is prevent any other Javascript (including Beaver Builder) from functioning.

Did you add the MooTools library, or was it part of the theme you’re using? The error is an unexpected end of input error. You could try replacing the current version of the script with a fresh version.

Also, if you’re experimenting with ways to get it working, you may want to disable W3 Total Cache while your working. The minify settings in W3 could be causing problems too.

Let me know if there is anything else we can do to help. Thanks :slight_smile:

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I have disabled the caching plugin, disable ithemes security and removed mootools library.

I still find that when I click on page builder, it does load the page without error, but it shows no toolbar at all?

Kind regards,


Hi Anita! The login you setup for us is no longer working, so I can’t test this in too much detail.

It does look like there is still a Javascript error on the page. I would guess that’s where the problem stems from.