site is broken!!!

BB Theme
1

Help! My site http://dawnsullypile.com/ is all of a sudden broken. The header shows weird code on the top left and my CSS font in the middle section is all wonky. So are the headers on most pages.

Customizer shows there is no file for the logo but obviously there is.

I have created a login for you. Will private message you with that.

thanks,
chris

2

[Content Hidden]

3

Hey Chris,

Just took a look at the site, apologies for the delay! Everything looks good, perhaps caching?

Best,
Billy

4

Hey - it’s def not good here. I’ve cleared by browser cache and the BB cache before I emailed the first time. Here are a couple of pics:

  1. Odd stuff in top left

https://www.dropbox.com/s/uu0i0lqo07p8kue/Screen%20Shot%202015-10-29%20at%205.37.51%20PM.png?dl=0

  1. boxes are created with CSS. Body font should be much bigger with greater line height.

https://www.dropbox.com/s/kab33ke2slhpisl/Screen%20Shot%202015-10-29%20at%205.38.03%20PM.png?dl=0

thanks

5

Hey Chris,

You may want to take a look over your custom CSS to make sure everything is in order there. A good test is to cut/copy it all out in the customizer to see what changes on the frontend in live preview via the customizer. If your CSS doesn’t appear to be issue after doing that, it is entirely possible a plugin is conflicting with BB. The next steps from there would be to disable all plugins with the exception of BB to see if that solves things. If it does, go ahead and start re-enabling each while testing to see if you can find the culprit and let us know what you find. I can tell you that that choose file item in the top left is being generated by Bloom by inspecting it. Perhaps, there is something not configured correctly in it’s settings there.

Best,
Billy

6

Hey there - Well I deactivated all the plugins and problem didn’t go away. Took out all the CSS and problem didn’t go away.

So I just restored from a 2 week old backup and now everything is fine.

Who knows???

thanks for the help.

7

Very weird, I wonder if a piece of new content might have been the issue. Well, let us know if you need anything or if it comes up again!

8

[Content Hidden]

9

Hey Chris,

Yes, looks to be the same issue as before. Do you have a developer that is working on this site? I ask because it looks like some of the child theme files have been modified and that is why that form is in the header. If you do, I would suggest checking in with them as other than that, the site seems to be working as it should from a BB perspective.

Best,
Billy

10

I am not working with a developer and I never changed any of those child theme files. I don’t write php and couldn’t make those changes even if I wanted to. How in the world would those files get added and changed?

I’m just going to reload a new child theme and add my css back in.

thanks for finding the problem. I never would have looked at the theme files.

Chris

11

Hey Chris,

Yes, weird indeed! There really isn’t any way for those files to get changed without someone getting in there and doing so so it’s a mystery on this end as well! :slight_smile:

Best,
Billy