Slider + new update

Beaver Builder
1

Hello beavers,

I have two major problems with www.toojah.com

  1. When I create a slider, and use slideshow as a background, the preview looks fine but once I publish, nothing shows up (just white or whatever overlay color I choose). I have tried deactivating various plugins including W3 Cache (my caching plugin) but problem remains.

  2. While trying to solve this issue, I thought it would be smart to update to the newest version of the Builder. Since I’ve done that, it’s gone worse. Now when in Builder mode, I can only select & edit rows but I can’t select any other element (headings, buttons, images etc.) on the page (so can’t make any edit). Also when I click the logo to change the colors on a row, nothing shows up, I can’t edit colors anymore

Thanks for your help on that. I don’t mind going back to the old version of BB but find it strange a new version would make things worse. Info: I also updated my Microthemer plugin (CSS editor) when updating BB.

2

Hey Julien,

Sorry to hear about the problem. Have you tried going through the plugin deactivation route, i.e., disable all plugins(Not just W3 Cache) and test the Beaver Builder while reactivating each to determine if the issue is related to a 3rd party plugin. Also try clearing the Beaver Builder Cache, navigate to settings > page builder > cache and clear it. Let us know how it goes!

Thanks!

KC

3

Hi KC,

Thanks for the suggestion. Yes I deactivated every single plugin one by one and the BB problem (impossible to select elements on the page) remains. Fyi I am on Version 1.6.4.2 of BB (making sure it is the right one?). I also cleared BB cache but no change. The problem only started after I updated to the latest version. I can only select rows. I tried creating a new Heading, it worked but after saving it, I am not able to select it any longer. I’m a bit stuck here :slight_smile: I wouldn’t mind going back to the old version at that point since it worked. If I totally uninstall BB and re-upload it (older version), will I loose everything?

Cheers

4

Hey Julien,

Do you mind sharing temp admin access to the site so we can check further? You can use the private reply option below.

Thanks!

KC

5

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6

Hey Julien,

I’ve just checked your Website and it looks like you are having issues with the Child Theme. I’ve reverted back to Parent theme and that fixes your issue. However, may I know what are you trying to achieve using the Child Theme?

Thanks!

KC

7

Thanks a lot KC! It also fixed the slider problem.
I remember I was told by a programer friend to work on a Child Theme so in case the theme or Wordpress is updated, at least my edits will not be affected. Looking at my function.php and style.css files, I now realize I had only made one edit (slide content margin) which had not even proven successful so no problem. Does that mean you can’t use Child theme with BB ?

Thx again saver :slight_smile:

8

Hey Julien,

I’ve checked your Child Theme and I found some code in functions.php which causes the issue to the BB plugin. Your programmer friend is right, if you don’t use a child theme, your changes will be lost when updating to the latest version. Read this KB article for more info. Other than that, if you want to make more in-depth changes to your Theme or Plugin, feel free read through these KB articles below.

http://forum.wpbeaverbuilder.com/kb/plugin-developer-docs/
http://forum.wpbeaverbuilder.com/kb/theme-developer-docs/

Thanks!

KC

9

Thanks KC. Can you tell me what code caused the problem ? I hired a developer to improve load speed 2 weeks ago and he added the following code:

<?php
add_filter( 'script_loader_src', 'sdt_remove_ver_css_js', 9999 );

// Function to remove version numbers
function sdt_remove_ver_css_js( $src ) {
	if ( strpos( $src, 'ver=' ) )
		$src = remove_query_arg( 'ver', $src );
	return $src;
}
?>

Could that be the issue ? It did help a lot in making the site faster.

Cheers

10

Hey Julien,

Just letting you know I’m checking in with the team on this one.

Thanks!

KC

11

Hey Julien,

I tried that same code on my local dev and the builder still works fine. I noticed though that you’re using a different child theme layout. You can download one that is suited for the BB theme under Account > Downloads & Orders. Install it to your site, and place that same code inside the functions.php file and see if you get the same problem.

Ben

12

Hello Ben,

Thanks. I installed the Child theme but the header menu seems not to be copied. It just shows my header menu as it used to be the first time I installed the parent theme. I tried copying the header.php file from the parent theme to the child theme but it did not change anything. Do you know how to fix this? I guess the current child theme just does not copy the header styling.

Cheers

13

Hey Julien,

Yes, the customizer settings do not get carried over. I should have said that earlier. You can export your customizer settings under Theme Customizer > Export/Import, then import it on the new child theme. :slight_smile:

Ben