Small/Mobile Device Column Width

Beaver Builder
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Hi Manny,

Can you upload your backup and anything else, I may need such as themes etc… to DropBox or similar service. So I can try you backup on my end.

Thanks,
Danny

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Hi Manny,

I’m going to have to speak to one of our developers. As I am not sure what is going on, but as far as I can tell. The issue may be related to your theme. When I used your backup on my end, I am unable to get the theme to work such as no styling etc… However, your content is there.

The WP admin bar isn’t even available - https://cloudup.com/cqslNjGyiAr

Also, if you go to your homepage on your live site and edit that page and switch to Text editor, you can see your content from Beaver builder is there also.

I am thinking that there is something in the theme. As I when I enabled that theme on my site I was greeted with a error message related to the page-header.php file.

So we can definitely make sure it is not related to the theme. Can you from your dev site, export both your content via the WordPress import/export tools making sure to select all.

Then export your settings from the Customizer using our import/export tools.

Once you have completed this, make a clean WP install and import both the WP content and the customizer content (in that order). Then install your theme and see if you’re still getting the same error.

Thanks,
Danny

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Hi Manny,

Is it also possible to get FTP access, please?

Thanks,
Danny

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By the way, I’m using this theme: https://roots.io/sage/

Are there any known issues with this theme?

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Hey Danny,

I’m still having the mobile/tablet column width issue. I’m not seeing any JS errors anymore, how did you figure this was due to “foundation.toggler.js”?

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Hey Manny,

So the site works when you downgrade BB? On your local install, were you using the latest version?

The error Danny saw might be part of the migration issue. What part of the site can we see the problem? I also noticed you have Responsive Layout set to No under the Global Settings?

Ben

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Hey Ben,

Yes, when I downgraded BB from 1.7.3 to 1.6.4.5, it worked. I was using 1.7.3 locally. On the other site where I had the same problem, I was working locally with 1.6.4.5, and updating to 1.7.3 on the live site fixed the issue, so it looks like there’s an issue with having the same plugin version on both the local and live sites for some reason.

This was a time sensitive issue so I just styled mobile/tablet using SASS/CSS, overwriting the desktop column widths at those breakpoints, so I’m good on that, but I would really like a fix to the page content gone missing issue going forward, as I rather not have to use different versions of BB on local and live sites in order for the content to show, which doesn’t seem like a stable fix.

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Hi Manny,

We have no other user experiencing issues when performing a migration that is resolved by using an older version of BB. So we are going to need to have the exact steps you take when performing a migration. Then we can attempt to recreate it.

As at the moment, we can’t it and so it has to be an issue caused by your migration or server and not BB.

Thanks,
Danny

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Hey Danny,

How do you figure this is an issue with the migration, if everything seems to work properly after switching versions of BB? If there was an issue with the migration that messes with the serialized data, wouldn’t there still be an issue after switching versions of BB?

I’ve tried various recommendations and they all lead to the same issue. The only thing that has worked thus far, on 2 sites, both with different themes, is switching the version of BB. I’ve also seen various threads concerning lost layouts and pages after a site migration, so I find it hard to believe I’m the only user having this issue.

I’m having another issue where using the FLBuilder::render_query method to display rows and modules on page templates works fine on my local server, but the BB styling is off on the live site for some reason. Should I open a new thread for this issue, or can you help me via this same thread?

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Hey Manny,

Do you still have a copy of the staging site on your local dev, one that hasn’t been searched and replaced with? I’m going to try and import it on my local dev and see if I get the same issues.

Re the render_query issue, is this happening after the migration as well? Or it’s a separate instance?

Ben

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Any ideas Ben?

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Hi Manny,

Is it possible for you to provide FTP access, please? So we can get our developers to take a closer, look.

Thanks,
Danny

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Thanks, Manny!

I did some testing and fixed the issue. There were a couple things going on…

  1. It looks like there was a bug with the render_query method. Most installs that we’ve seen use single quotes when enqueuing scripts/styles, but for some reason, yours is using double quotes. That was causing an error with the render_query method’s JavaScript that adds the layout CSS to the page’s head tag. I have fixed and patched that on your site.

  2. Once I had that fix in place, I was seeing jQuery is undefined errors in the console. This is because your theme is loading jQuery in the footer but the shortcode needs it before the footer is reached. I fixed this by commenting out the add_theme_support('soil-jquery-cdn'); line in lib/setup.php and adding the line wp_enqueue_script('jquery');. Let me know if you have any questions about that.

I’ll get that fix out in the next release.

Thanks,
Justin

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