Hi,
Just bought BB and installed in on a clean wp install. I’ve read the getting started manual. And made a new page. But when I click the page builder option, it does go to the page, but it’s not showing the pop-up to choose a template. It just shows the plain newly made page.
No other plugins actived.
Tried Moz, FF, Chrome.
No pop-up blocker, ad blocker.
Please help me out, this is not what I expected of a 200 dollar plugin/theme.
Thank you.
Hey Robert,
Welcome to the Beaver Builder community! Sorry that you had to face this kind of problem on your first use. We might need temporary admin access to the site so we can see the backend. You can send access details via private reply.
Ben
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Hey Robert,
I just played around with your site and noticed the problem. Do you think you can turn off CF for a while to check if this has something to do with it?
Ben
I’m afraid that’s not gonna be an option. This WP install is just a small part of a big e-commerce website on the root. My colleague developers are not going to stop Cloudflare for this, unless it’s possible to rule out a particular subfolder. (I don’t know if that’s possible, and i’m not even sure if they will do that) Cloudflare is pretty essential for our e-commerce website on that root.
Gotcha, Robert. I’ll have the rest of the team get in on this. Do you think you can share FTP access as well in case we need to dig in further?
Ben
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It’s working now! Don’t know if you did anything in the meanwhile. But what I did was the following.
We had a 301 redirect from /info/ to the root domain (for some reason). I removed this 301 redirect and now it works.
Cheers, Robert
Hey Robert,
We couldn’t really do anything more on the backend since it’s a clean install which is why we asked for FTP access. Great that you figured it out though and thanks for sharing what caused it! I was actually confused when I visited the homepage of that WP install as it redirected me to the root page. Personally, I love to check the htaccess file of the when FTP access is shared but the other members of the team do something more.
Anyway, glad it’s all working now. Have fun with The Beaver! 
Ben
Hmm it seems I was celebrating to early. It now only works on the homepage, not on any other (newly made) pages…
Hey Robert,
Can you think of any other special setup on that install which may be causing the issue?
Ben
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Hey Robert,
Go ahead and post that here using the private reply option and we’ll check it out.
Sorry but we really try to keep the support in this forum as much as possible.
Ben
Hi Robert,
Thanks for the detailed info. I’ve seen something similar to this before and it looks like it might be one of two things…
Are you on an Nginx server? If so your config file might need to be adjusted to pickup the ?fl_builder GET variable from the URL.
Are you using Varnish? If so, you may need to set a rule for the ?fl_builder GET variable as it appears that the original page is being returned instead of the page with the builder interface.
Let me know and we’ll go from there.
Justin
Hi Justin,
Thanks for your help.
Yes, we’re on a Nginx server for sure.
I’m not sure about Varnish, could also be the case.
I’ll pick this up tomorrow with the dev’s, and let you know what they say. (It’s the end of the workday here).
I’ll keep you posted.
Robert
Hi Robert,
Thanks for the follow up. Here’s how the last guy solved the Nginx issue…
In the vHost config, you have to make a change from:try_files /wp-content/cache/supercache/$http_host/$cache_uri/index.html $uri $uri/ /index.php;
TO -
try_files /wp-content/cache/supercache/$http_host/$cache_uri/index.html $uri $uri/ /index.php?$query_string;
with the ( ?$query_string; ) at the end solved the issue :=)
Let me know how that goes.
Justin
Hi Justin and Ben,
The Nginx fix did the trick! Thank you for the good support.
Have a good day
Cheers, Robert
Thanks for the update, Robert! I’m glad to hear it’s fixed.
Justin