Trouble with Export/Import for "Your Templates"

Beaver Builder
1

On WP Engine, we have a production site and its staging site. I’m testing export/import of Templates only, exporting from the staging site. When I use WP import to the production site, BB error “You have no saved templates.”

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3

Hi Kelly,

I downloaded your XML file to try it out on my local environment and it appears there is an error in that file. I was not able to import it. Have you tried exporting a fresh file ensuring the page templates option to export is toggled?

Best,
Billy

4

Several times.

I’m submitting a help ticket to WPEngine re: why the export file is blank. Fingers crossed!

5

Bummer, sorry to hear. Let me know what you find out and we’ll go from there!

Best,
Billy

6

WP Engine support solved it! WP Engine’s staging environment url (that included the word staging) was conflicting with the template export.

Work around - I successfully exported pages to a production site (not staging url). then saved the pages as templates. Exported the templates and … success! My templates finally imported to the desired production site.

Lesson learned - on WP Engine, don’t build on the staging site if you want to export templates.

7

Thanks Kelly, great news and appreciate the heads-up!