I am having an issue within BB that will not allow me to add pictures or swap existing pictures. I am able to to click edit, but when the gallery pops up it is blank. If I upload a picture, it does not replace the picture, but it uploads into the media gallery within wordpress, but only if i swap to list mode. I’m not sure if this is a wordpress or BB issue, but i I have also noticed since this issue has been happening, once I click edit, I have to scroll to “find” the editor or have to scroll to click publish, or cancel. I am new to wordpress and BB, so I am hopeful you can assist me.
That is interesting behavior and certainly not the way it is supposed to work! This could be a case of a plugin conflict so to start, can I have you please disable all plugins and then test BB? If BB works as it should in terms of the image functionality with all plugins disabled, please go ahead and start re-enabling your plugins one by one to see if you can find the conflict. When you do, please let me know and provide temp admin access via private reply.
Very interesting issue here, no errors that I can see and the site appears to be basic in terms of plugins and setup. Would you be able to also provide us FTP access and let us know what hosting company you are using by chance?
I will need to get that info from our IT department. I may just have him reply to and take over the thread to seee if we can resolve it. Thank you for the quick response.
I looked into this and there appear to be a number of issues related to the fact that your server is returning extra whitespace with each request. You can see this happening on every page of the frontend and backend of your site. On the frontend, there is an extra grey bar at the top, on the backend, there is space between the WordPress admin bar and the content that shouldn’t be there.
Unfortunately, this extra space is corrupting the data that is coming from the server to the builder causing JavaScript errors. Can you get in touch with your host and ask them about that?
This is Rich Weinberg, VP of Information Systems at Consumer Energy Options. I believe we have resolved the issue but I’ll let Bobby confirm.
We compared all of the files from a previous backup using BeyondCompare and noticed three differences in the wp-config.php file.
1: There was an extra blank line after the <?php line
2: The following lines had been added by WP-Cache Manager:
//define(‘WP_CACHE’, true); //Added by WP-Cache Manager
define( ‘WPCACHEHOME’, ‘C:\HostingSpaces\ceonrg\ceo-energy.com\wwwroot\wp\wp-content\plugins\wp-super-cache/’ ); //Added by WP-Cache Manager
3: The following line had been added when we were trying to resolve a memory issue. We have since solved it by putting a similar line in a different file so this was no longer needed:
define(‘WP_MEMORY_LIMIT’, ‘64M’);
I don’t know if any of those items were the cause for sure. Another possibility could be that the file may have been edited with Notepad at some point. Now when opening it in Notepad to view, the page breaks don’t display properly so maybe that caused a problem. In any case, we simply replaced the wp-config.php file with the previous version and the white space is now gone in both the front and back end, we can now view all of the media images in the back end, and we no longer have to scroll down to find the editor when making changes.
I’ll let Bobby verify the issue is completely resolved after he’s had a chance to make updates, but my guess is that replacing the wp-config.php file fixed it. Thanks for you help.