Beaver Builder Gallery - issue with SOME pictures not displaying…(not all - just some). Where the picture should be showing, it states “The requested content cannot be loaded. Please try again later”. Not sure what is causing this…because the picture is definitely in the Media/Library. Any suggestion how to fix this issue? (All ready cleared the cache - didn’t fix the issue)
Any suggestions what is causing this - still happening!
This is happening for me too.
It is only happening to some images, like @PeggySueDoherty and its happening with images that are contained in the: “/wp-content/uploads/bb-plugin/cache/” folder.
e.g. /wp-content/uploads/bb-plugin/cache/imagename-square-2d98b2e6d58ac2163f89415736f1669d-ws8mckdrbgo3.jpg
When I try to visit these links I get the WordPress 404 error page, like the plugin did not generate the files it was supposed to. In my latest case the only reason they are being remapped to the cache folder is they have been cropped as a square. Is there a problem with the cropping tool?
What I’ve done to try to fix the issue:
- I’ve tried clearing site cache.
- I’ve tried clearing Beaver Builder cache under the Tools section.
- I’ve tried editing the specific images that are not displaying and clicking Save.
- I’ve tried re-publishing the page.
But none of that works.
What will sometimes work (not all the time) is to edit the image. Then change to a different image. Then change back to the original image. Sometimes this works and sometimes it does not. Sometimes I can change the crop to none and back to square and it just might fix the issue.
If none of that works, I’m forced to remove the image and start all over again.
The real question is, why is this randomly happening in the first place? I haven’t edited or even touched this specific site in months. For this latest instance, it’s been at least six plus months since the page was lasted edited. And when I just happen to check the site, random images are not appearing?!?
I also want to add while this time it’s on my specific server (which runs nginx). This has also happened on a couple of my clients sites as well, on a completely different servers (which run Apache). I’ve seen this problem happen with the Free, Standard and Agency versions of the Beaver Builder plugins. It’s not a file system permissions issue since some images are being generated and others are not. So, I’m not sure why your plugin isn’t consistently generating the cached files on edit, verifying that the image cache was generated or whats even happening to the images over long periods time. Be it an update to the plugin deleting the /uploads/bb-plugin/cache/ folder or something else.
It would be nice to know what is happening and it would be nice to have an easy fix.
This is two different issues.
Most likely Peggies issue is caused by rate limiting, the server is not allowing the visiter to load multiple files needed for the page because it is rate limited, probably budget hosting. Thats why it says “Please try again later”.
As for the unrelated other issue, its probably because when plugins update the BB generated css/js and cropped images are purged so that when the page is next reloaded by a visitor the css/js and cropped images get regenerated with whatever was included by that update. You are most likely caching the page with a cache plugin, then caching that with host caching… so to the end user they see a cached page with images missing because on the server the page was never reloaded just a cached version of it was sent to the user.
One easy way around it would be to crop the images in the WP image modal when you upload them so they are cropped once and once only.
Thank you, very interesting…website is hosted on SiteGround
make sure you use their plugin to control their very aggressive caching
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